Statutory Car Warranty Advice Please

[Jazza]

Ok so here is the story, the car (2009 S4 was bought from Audi Penfold, a dealer in Victoria with the usual 5,000km or 3 month warranty on it and an agreement that they service the car before I take delivery.

Before the warranty period was up the car went to Audi and they found the rear sports differential was leaking. They advised I have it replaced however Audi over East refused and said I had damaged it (likely because of the 13k+ cost involved). Audi here said that's basically impossible and the item should be replaced under warranty. After opening the diff they found it had a chunk taken out of it where the main seal sits and expected that is where the leak was coming from, they offered a transmission specialist to attempt to patch it up and put a new seal on it to fix the leak. I agreed as I'd seen the internals of the diff were perfect and I didn't care so long as it was fixed. A few weeks later the leak was back.

Now Audi Germany has said they'll replace the differential under warranty however the Audi dealer over East is wiping their hands of it and won't pay the labour costs. Given they've already admitted to fault within the warranty period what is the best method for me to re approach them about paying for the labour costs? At the end of the day it is not massive (~$1000) but I don't see why I should pay for it.

Any advice would be appreciated :)

[MadDocker]

Holy shit. Almost exact same thing just happened to my brother in law. With his Audi A4... I know he eventually got it fixed but was months of fucking around. I'll see if I can get anymore details.

[Sebdullah]

I hope you have it in writing of some sort where they've admitted fault, (if you have) best option is to maybe speak to Audi here & forward everything you have to their warranty person & they should be able to take it from there.

Owain may be able to shed more light on it as he deals heavily with the warranty side of VW

[Jazza]

Why do I need something in writing that says they've admitted fault when they've already tried to repair it..? That is admitting there is a fault. Audi here have tried to sort it for me but I understand their case that they don't have time to argue with another dealer about a warranty claim nor should that be their responsibility imo.

I may just have to spend awhile doing up a letter and send that to them detailing the events that have occurred and that it will be taken further if need be.

[ossie_21]

Something involving goats

[S85FI]

Shouldn't cost the dealer anything Audi Australia would be paying and the Dealer would just charge out the approved hourly rate. Unless things have changed....

[TJ]

Go direct to Audi Aus man.

[DISTRBD]

Has the seal ended up the same way as the first one ?

[Jazza]

I am not opening the diff to see if it is the same but the leak is exactly the same as it was before they attempted to repair it. Ie whatever they did just didn't fix the problem.

[2jzlux]

The statutory warranty is provided by the individual dealer not the manufacturer.
If you don't get any joy from Audi Australia helping persuade the dealer to help you out have a read of this from here



http://www.consumerlaw.gov.au

All products must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model.

All services must be delivered with care and skill.

Businesses must honour all guarantees, including express and extended warranties.




This applies to all cars sold at dealers whether new or used.

[_S9_]

Car is 5+years old, why would the Audi manufacturer help you?

(unless they have super-awesome new car warranty's for 100k+ cars?)

[skinkis]

Car is 5+years old, why would the Audi manufacturer help you?

(unless they have super-awesome new car warranty's for 100k+ cars?)

Because even if the car is outside its warranty period, Audi often puts common issues through as goodwill.
Common things would be coil packs and oil sludge issues on the 1.8t motor with the 30 000kms service interval.

Generally, Audi is quite good with warranties and goodwill.

[ossie_21]

Plus he did say Audi Germany have offered a new replacement, it's just where the car was bought from not wanting to cover the cost of swapping it over

[EVLO]

correct me if i've read your first post wrong, but Audi over east hasn't admitted fault at all? They say you broke it yeah? Audi in Perth were the ones who offered to patch it up?

[Milhouse]

Because even if the car is outside its warranty period, Audi often puts common issues through as goodwill.
Common things would be coil packs and oil sludge issues on the 1.8t motor with the 30 000kms service interval.

Generally, Audi is quite good with warranties and goodwill.

As hampus has stated, VW / Audi are very good when it comes to goodwill outside of the warranty period.

The fact that they are covering 100% of parts is proof of that

Let me know if there is anything i can do to help / suggest

[DISTRBD]

I am not opening the diff to see if it is the same but the leak is exactly the same as it was before they attempted to repair it. Ie whatever they did just didn't fix the problem.

When you said Audi Germany were going to supply a new diff i just thought that it had been checked to see if installer error or same issue of the chunk missing , push for them to cover it and if they do its a bonus , if not you have a new diff for cheap :P .

[Jazza]

correct me if i've read your first post wrong, but Audi over east hasn't admitted fault at all? They say you broke it yeah? Audi in Perth were the ones who offered to patch it up?

Audi Penfold over East paid for the initial attempted repair of the differential after Audi Perth reiterated the fact that they sold the car with this defect, this is my reason for saying they've admitted fault as why else would they pay for a repair that isn't required or their fault? Now that the repair job is faulty it doesn't seem unreasonable to me that they should be paying the repair bill, given that is just labour costs is just lucky for them.

[2jzlux]

Surely if the repair job was fucked up it would be Audi in Perths fuckup?

[Sebdullah]

Audi Penfold over East paid for the initial attempted repair of the differential after Audi Perth reiterated the fact that they sold the car with this defect, this is my reason for saying they've admitted fault as why else would they pay for a repair that isn't required or their fault? Now that the repair job is faulty it doesn't seem unreasonable to me that they should be paying the repair bill, given that is just labour costs is just lucky for them.

ahhh that's what lead to my confusion, much as I hate to say it, eastern states dealers are fucked when it comes to this sort of thing, we had an R50 Touareg shit a motor thanks to an eastern states dealer fuck up & pretty sure it went to court to get them to pay for it. Maybe try to keep dealing with Audi australia & see if they can't put pressure on the dealer that way??