TV repair/refund out of warranty (or any other goods)

[mischief1]

Hello peeps.

Just seeing if anyone has been in similar situation. I have a Samsung TV which isn't working properly and before I take a course of action I would like to see what others have done.

The TV is out of warranty by 10 months roughly, so I've had it for 22 months. Under statutory warranty i'm covered because it hasn't lasted a 'reasonable amount of time'.

So from what I've read, I can go back to seller and get either a refund, replacement, or repair. Does this sound right? How have you guys/girls approached this?

Thanks in advance.

[Damo 69]

define reasonable amount of time?

[Brett_J]

After reading Samsungs warranty page, they don't even give their screens more than 12 months, I think you're in for a fight.

http://www.samsung.com/au/support/warranty/tv.html

[RGVFAST]

Reasonable use depends how much you spent on it. If it was a 100 buck tv then you are probably out of luck.

It it was a 1k+ sceen then its fair to assume you should get more that 22 months worth of use.

[POH73]

I'd be straight onto Samsung first up, explain the situation and quote statutory warranty (remain calm and objective). Hopefully they will either arrange for it to be repaired or alternatively hook you up with a sales agent (likely where you purchased it from for a replacement). If this doesn't go well then explain that you will replace it with brand X and never buy another Samsung product again based on their poor support.

If that doesn't go anywhere then contact the store where you purchased it from for a goodwill repair/replacement.

I normally wouldn't have had much hope in this process however we had some friends that recently had a washing machine replaced FOC that was 12 months out of warranty and all they wanted to do was have it repaired and contacted the manufacturer for a list of recommended service centres.

[TJ]

Store wont give a shit - they will refer you to manufacturer (in my experience)

[mischief1]

Store wont give a shit - they will refer you to manufacturer (in my experience)
Under stat warr, they're not allowed too, which I guess my is why I should go to the retailer, I don't have time to bounce around between retailers and repairers, they can just deal with it.

The retailer can claim costs from manufacturer under ACL, which is why the retailer shouldn't refer you on.

Ross hit the nail on the head about the reasonable amount of time.

[TJ]

They can because it is beyond the warranty and thus any legal requirement has passed - if it was under 12 months then definitely not

[Fukushima]

They can because it is beyond the warranty and thus any legal requirement has passed - if it was under 12 months then definitely not

Manufacturers warranty does not overide Australian Consumer Law


http://transition.accc.gov.au/content/item.phtml?itemId=963175&nodeId=cbe0411ccf8d0b8fbf2bdbacea75046f&fn=Consumer%20guarantees%20a%20guide%20for%20consu mers.pdf

[Torquen]

http://i546.photobucket.com/albums/hh406/jshakersgmailcom/lawy_zpsee915e42.png

[tmz_99]

How did you buy it? Some credit cards have extended warranties built into any goods you buy (thats certainly the case with my c/wealth visa gold).... may want to check that as an alternate avenue.

[scary]

If it is Samsung they will tell you to take it to their service department in canningvale at your cost.

Then pay a inspection fee to look at it which is refunded if they deem the issue to be a warranty issue.

Then you can take it home and realize that they didn't fix shit and you get to take it back again.

Rinse and repeat until you throw a hammer through the screen in their carpark and drive away

[Fukushima]

The law changed in 2011.

One of the benefits of paying high aussie prices is the shop has to deal with it

[R3N]

Quote Australian Consumer Law and state that it is not of acceptable quality. Try to do all communication via emails so you have a written trail in case you need to raise with Fair Trading.

I have been having issues with my Samsung LEd Tv but thankfully it was within the 12 months period. Been dealing with the service centre in Canning Vale but they fucked up more than they fixed and after taking ut up with Samsung directly, I am getting a brand new 2013 model.

[Brett_J]

I am getting a brand new 2103 model.

Fuck, that technology must be baller, stupid rich Dr !

[R3N]

Lol stupid ipad

[RaGH*]

Where did you buy it from? Retailer has to do all the leg work if you request. If you need assistance getting them to play ball contact the department of commerce for WA and they'll help you every step of the way. You're entitled to a repair at least. All the labour and parts should be covered but any call out fees or 'other' costs may be up to you.

[westy]

define reasonable amount of time?


Reasonable use depends how much you spent on it. If it was a 100 buck tv then you are probably out of luck.

It it was a 1k+ sceen then its fair to assume you should get more that 22 months worth of use.

Happened to me, bought one of the cheapest TV/DVD combo for $199, happened to be Dick Smith brand, to use in the car with an inverter for a road trip top shut kids up, bought with a 12 month extended warranty. DVD player started to drop out a couple of days after the extended warranty ended. Dick Smith told me too bad. Called ACCC (Fair Trading or whatever it's called). They referred me to somewhere on their site that has a generic email and copied it and sent it to Dick Smith. A day or 2 later, DSE called me saying what do I want to do (new TV to the value of the model purchased) and in 2 years, new TV prices have obviously dropped, got an 8" bigger TV/DVD combo delivered to my door.

At the end of the day, you have nothing to loose. I know a $200 TV is different to a $1000 but it's the principle. As I said to the chick at ACCC, a TV is a TV and I expect longer then 2 years out of them, regardless of cost.