Miami
26-09-2011, 11:12 AM
As it says - anyone?
Been with TPG for just over 12 months, solid, stable connection at about 3.5MBs according to speedtest.net - up until last weekend (17th/18th) some time. Now been running at 0.5Mbs for over a week.
Rang customer service last Sunday, got the OS call centre, spent an hour on the phone doing all the usual troubleshooting, including modem reset etc, nothing. Tried to blame it on a noisy line, which seemed reasonable, given the storms - but Telstra tech came out last Tues, line is fine, small drop in speed from junction box but should still be getting around 3-4Mbs from the connection point in the house, according to him. Rang and spoke to TPG then and there, told them same thing, no line fault.
Havent heard back since then, keep getting told case has been escalated, will get a callback from engineering dept, which never comes.
Now told this morning their system is down due to an upgrade, so cant even look up my case.
Sick of dealing with Indians named "Fred" - anyone here able to at least look into things?
Been with TPG for just over 12 months, solid, stable connection at about 3.5MBs according to speedtest.net - up until last weekend (17th/18th) some time. Now been running at 0.5Mbs for over a week.
Rang customer service last Sunday, got the OS call centre, spent an hour on the phone doing all the usual troubleshooting, including modem reset etc, nothing. Tried to blame it on a noisy line, which seemed reasonable, given the storms - but Telstra tech came out last Tues, line is fine, small drop in speed from junction box but should still be getting around 3-4Mbs from the connection point in the house, according to him. Rang and spoke to TPG then and there, told them same thing, no line fault.
Havent heard back since then, keep getting told case has been escalated, will get a callback from engineering dept, which never comes.
Now told this morning their system is down due to an upgrade, so cant even look up my case.
Sick of dealing with Indians named "Fred" - anyone here able to at least look into things?